Customer Service Specialist

Job Description:

Saudi Aramco is seeking a part-time Customer Service Specialist to join our team in Riyadh, SA. As an Associate Level professional with at least 2 years of experience in customer service, you will be responsible for providing exceptional customer support to our clients.

Responsibilities: - Handle customer inquiries via phone, email, and in-person interactions - Assist customers with product information, ordering, and issue resolution - Maintain accurate customer records and update information as needed - Collaborate with other team members to ensure a seamless customer experience - Identify and escalate customer issues to the appropriate department for resolution - Provide feedback to management on ways to improve customer satisfaction

Requirements: - Motivated individual with the ability to adapt to changing situations - Strong critical thinking skills and ability to negotiate effectively - Excellent communication skills, both verbal and written - Proven track record of delivering high-quality customer service - Proficiency in Microsoft Office and customer service software - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Paid sick leave - Retirement plan - Training and professional development opportunities

Working Environment: Saudi Aramco is committed to promoting equality and fairness for all employees. We strive to create a supportive and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: Interested candidates should apply by May 7, 2024.

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workforce where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.