Customer Service Specialist

As a Customer Service Specialist at Advanced Petrochemical Company in Riyadh, Saudi Arabia, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. This part-time Associate Level position requires a minimum of 2 years of experience in customer service.

Responsibilities: - Provide exceptional customer service by responding to inquiries and resolving complaints in a timely and professional manner - Build and maintain strong relationships with clients to drive customer loyalty and retention - Collaborate with internal teams to address customer needs and resolve issues effectively - Handle escalated customer concerns and provide appropriate solutions - Utilize company resources and tools to accurately track and document customer interactions - Identify opportunities for process improvements to enhance the customer experience - Stay informed about products and services to effectively educate customers and promote additional offerings

Requirements: - Reliable and resilient individual who can handle challenging customer interactions with grace - Strong presentation skills to articulate solutions and recommendations to clients - Emotional intelligence to navigate complex customer relationships and situations - Equal Opportunity Employer statement: Advanced Petrochemical Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status in its hiring practices.

Benefits: - Disability insurance to provide financial protection in case of illness or injury - Paid sick leave to support your well-being and recovery when needed - Remote work flexibility to accommodate a healthy work-life balance - Working environment that empowers employees to take ownership and make impactful decisions

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply before the deadline of May 6, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.