Customer Service Specialist

Job Description:

Saudi Railways Organization is seeking a motivated and resourceful Customer Service Specialist to join our team in Riyadh. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to passengers and potential customers. This is a part-time position at the associate level, requiring a minimum of 4 years of experience in a customer service role.

Responsibilities: - Answering customer inquiries via phone, email, and in person - Assisting customers with ticket purchases, reservations, and refunds - Resolving customer complaints in a timely and professional manner - Providing information on train schedules, routes, and services - Collaborating with other departments to ensure a seamless customer experience - Maintaining accurate records of customer interactions and transactions - Staying up-to-date on company policies and procedures - Identifying opportunities for improvement in the customer service process

Requirements: - 4 years of experience in a customer service role - Strong communication and interpersonal skills - Emotional intelligence and the ability to handle difficult situations with grace - Team player with a strong sense of collaboration - Motivated and resourceful individual with a passion for providing exceptional customer service

Benefits: - Company transportation - Paid sick leave - Relocation allowance

Working Environment: At Saudi Railways Organization, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a supportive and inclusive work environment where every team member is valued and has the opportunity to grow and develop their skills.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for advancement.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.