Customer Success Assistant

Job Description: Saudi Aramco is seeking a part-time Customer Success Assistant to join our team in Mecca, SA. As an Associate Level professional with at least 4 years of experience, you will play a crucial role in ensuring the success and satisfaction of our customers.

Responsibilities: - Serve as the main point of contact for customers, addressing any inquiries or issues in a timely and efficient manner - Build strong relationships with customers to understand their needs and preferences - Provide product demonstrations and training to ensure customers are maximizing the value of our offerings - Collaborate with sales and marketing teams to drive customer engagement and retention - Analyze customer data and feedback to identify trends and opportunities for improvement - Assist in the development and implementation of customer success strategies - Support the onboarding process for new customers, guiding them through the initial setup and usage of our products and services

Requirements: - Reliable and resourceful individual who can proactively anticipate and resolve customer needs - Strong adaptability to navigate different customer personalities and preferences - Excellent communication skills, both written and verbal, to effectively engage with customers - Bachelor's degree in a related field preferred - Proficiency in customer relationship management (CRM) software - Ability to work independently and as part of a team - Strong organizational skills and attention to detail

Benefits: - Profit sharing opportunities - Generous parental leave policy - Paid Time Off (PTO) for work-life balance - Work in an environment that aligns with a greater purpose, contributing to a meaningful mission

Deadline to apply: May 1, 2024

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.