Customer Success Assistant

Job Description:

Jarir Marketing Company is seeking a talented and confident Customer Success Assistant to join our team in Riyadh, SA on a part-time basis. As an Entry Level position, no experience is required, but we are looking for dedicated individuals who are eager to learn and grow with our company.

Responsibilities: - Assist customers with product inquiries, order processing, and issue resolution through various communication channels (phone, email, chat). - Build and maintain strong relationships with customers to ensure satisfaction and retention. - Collaborate with Sales and Marketing teams to identify opportunities for upselling and cross-selling. - Provide feedback to the management team on customer trends, issues, and suggestions for improvement. - Contribute to the development of customer success strategies and initiatives.

Requirements: - Confident and dedicated personality with a passion for customer service. - Strong negotiation skills and creativity to find solutions to customer problems. - Excellent communication skills and ability to work well in a team environment. - Basic computer skills and knowledge of CRM systems. - Ability to prioritize tasks and manage time effectively.

Benefits: - Parental leave for new parents to bond with their child. - Medical coverage for employees and their families. - Disability insurance in case of unforeseen circumstances.

Working Environment: At Jarir Marketing Company, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration, and provide opportunities for growth and development within the company.

Deadline to apply: June 21, 2024

Equal Opportunity Statement: Jarir Marketing Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.