Customer Success Assistant

Job Description:

We are seeking a Customer Success Assistant to join our team at Saudi Railways Organization in Riyadh, SA. This part-time position at the Associate Level requires at least 2 years of relevant experience in customer service or a related field. As a Customer Success Assistant, you will be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and assistance.

Responsibilities: 1. Assist customers with inquiries, issues, and requests via phone, email, and in-person interactions. 2. Build and maintain strong relationships with customers to ensure their needs are met. 3. Provide timely and accurate information to customers regarding products, services, and policies. 4. Collaborate with other team members to address customer concerns and improve overall customer experience. 5. Maintain accurate records of customer interactions and feedback. 6. Assist in creating and implementing strategies to increase customer satisfaction and retention. 7. Conduct research and analysis to identify trends and opportunities for improvement in customer success.

Requirements: 1. Confident and energetic personality with a positive attitude. 2. Strong people management skills and ability to work effectively in a team environment. 3. Creativity and problem-solving skills to address customer needs and challenges. 4. Excellent communication skills in both English and Arabic. 5. Ability to multi-task and prioritize workload effectively. 6. Proficiency in Microsoft Office and other relevant software applications.

Benefits: 1. Dental insurance 2. Relocation allowance 3. Visa sponsorship

Working Environment: At Saudi Railways Organization, we strive to promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.