Customer Success Assistant - Work from home

Job Description:

We are looking for a dedicated and resourceful Customer Success Assistant to join our team at Saudi Binladin Group. As a Customer Success Assistant, you will be responsible for ensuring the success and satisfaction of our customers while working remotely from your home in Medina, SA.

Responsibilities: - Proactively engage with customers to understand their needs and provide support to ensure their success with our products or services - Analyze customer usage data and feedback to identify opportunities for improvement and develop strategic plans to increase customer satisfaction - Collaborate with cross-functional teams to address customer concerns and provide solutions in a timely manner - Develop and maintain strong relationships with customers through regular communication and follow-up - Assist in onboarding new customers and providing training on how to effectively use our products or services - Monitor customer accounts to identify any signs of dissatisfaction and take proactive steps to address issues before they escalate - Document customer interactions and feedback to track trends and inform strategic decisions - Contribute to the overall success of the Customer Success team by sharing best practices and collaborating on projects

Requirements: - Bachelor's degree in Business Administration or relevant field - Minimum of 4 years of experience in a customer-facing role - Strong analytical skills and the ability to think strategically - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficiency in customer relationship management software and Microsoft Office Suite - Experience working remotely and managing a flexible schedule - Dedicated mindset with a strong commitment to customer success - Resourceful problem-solving skills and a proactive approach to customer support

Benefits: - Relocation allowance for eligible candidates - Dental insurance coverage - Free food provided during working hours

Working Environment: Join a dynamic workplace at Saudi Binladin Group where teamwork is valued, innovation is fostered, and shared success is celebrated. We offer a supportive and collaborative environment where you can grow and develop your skills while contributing to the success of our customers.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Saudi Binladin Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. We are committed to creating an inclusive and diverse workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.