Customer Success Associate

Job Description:

Fitaihi Holding Group is seeking a part-time Customer Success Associate to join our team in Medina, SA. As a Customer Success Associate, you will be responsible for ensuring the overall satisfaction and success of our customers. This role requires strong communication skills, attention to detail, and the ability to analyze data to provide personalized solutions to our clients.

Responsibilities: 1. Manage customer relationships through phone, email, and online channels. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Proactively reach out to customers to ensure satisfaction and identify areas for improvement. 4. Analyze customer data and feedback to identify trends and opportunities for growth. 5. Collaborate with cross-functional teams to ensure a seamless customer experience. 6. Provide product demonstrations and training to customers as needed. 7. Assist in developing and implementing customer success strategies and initiatives.

Requirements: 1. 2+ years of experience in customer service or a related field. 2. Resilient and motivated personality traits. 3. Strong attention to detail and analytical skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. Bachelor's degree in Business Administration or related field is preferred.

Benefits: - Remote work flexibility - Gym membership - Dental insurance

Working Environment: At Fitaihi Holding Group, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch service and support to our customers, and we value teamwork, innovation, and continuous improvement.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Fitaihi Holding Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.