Remote Customer Success Associate

Job Description:

The Remote Customer Success Associate at Savola Group will be responsible for providing exceptional customer service and support to clients, while working remotely from their location in Medina, SA. This part-time, entry-level position offers the opportunity to gain valuable experience and develop key skills in a fast-paced and dynamic environment.

Responsibilities: 1. Engage with customers to understand their needs and provide appropriate solutions. 2. Manage relationships with clients to ensure satisfaction and retention. 3. Collaborate with internal teams to address customer inquiries and resolve issues. 4. Proactively reach out to customers to gather feedback and share product updates. 5. Track and analyze customer data to identify trends and opportunities for improvement. 6. Assist with onboarding new customers and providing training as needed. 7. Contribute to the development of customer success processes and best practices. 8. Meet performance metrics related to customer satisfaction and engagement.

Requirements: 1. Adaptable and able to thrive in a remote work environment. 2. Driven to exceed customer expectations and achieve results. 3. Strong people management and cooperation skills. 4. Excellent communication and interpersonal abilities. 5. Ability to work independently and prioritize tasks effectively. 6. Comfortable using technology and learning new software tools. 7. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: 1. Remote work flexibility with the opportunity for a work-life balance. 2. Employee discounts on Savola Group products and services. 3. Visa sponsorship for eligible candidates.

Working Environment: The Remote Customer Success Associate will have the opportunity to build strong relationships with colleagues, clients, and partners while working remotely. Collaboration and communication are key aspects of the role, as well as a commitment to delivering exceptional customer service.

Equal Opportunity Statement: Savola Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: July 12, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.