Customer Success Associate - Work from home

Job Description:

We are looking for a hardworking and resourceful Customer Success Associate to join our team at National Industrialization Company. This is a part-time remote position based in Mecca, Saudi Arabia, with the opportunity to work from home. As a Customer Success Associate, you will be responsible for ensuring the success and satisfaction of our customers by providing excellent support and service.

Responsibilities: - Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded - Serve as the main point of contact for customer inquiries, issues, and feedback - Work closely with the sales team to onboard new customers and ensure a smooth transition - Proactively identify opportunities to upsell or cross-sell products and services to customers - Collaborate with various departments within the company to resolve customer issues and improve overall customer experience - Monitor customer satisfaction metrics and proactively address any negative feedback or concerns - Assist in the development of customer success strategies and processes to improve retention and loyalty

Requirements: - Minimum of 2 years of experience in customer success or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities and the ability to think strategically - Ability to manage multiple projects and priorities simultaneously - Proficiency in CRM software and Microsoft Office Suite - Bachelor's degree in Business Administration or a related field is preferred - Experience in strategic planning and project management is a plus

Benefits: - Paid sick leave - Profit sharing opportunities - Gym membership reimbursement - Opportunity to participate in corporate social responsibility initiatives and give back to the community

Equal Opportunity Statement: National Industrialization Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: April 17, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team focused on customer success, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.