Customer Success Manager

Job Description:

Dallah Healthcare Company is seeking a part-time Customer Success Manager to join our team in Medina, SA. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.

Responsibilities: - Serve as the main point of contact for customers, addressing any inquiries or concerns in a timely and professional manner - Develop and implement strategies to enhance customer satisfaction and retention - Collaborate with internal teams to ensure customer needs are met and issues are resolved - Conduct regular check-ins and follow-ups with customers to gather feedback and identify areas for improvement - Provide product demonstrations and training sessions to customers as needed - Analyze customer data and feedback to identify trends and opportunities for growth - Stay up-to-date on industry trends and best practices to better serve our customers - Assist with customer onboarding and implementation of new products or services

Requirements: - 5 years of experience in customer service or account management - Independent and resilient personality traits - Strong research and communication skills - Ability to work well under pressure and adapt to changing circumstances - Excellent problem-solving abilities and attention to detail - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Travel & spending expenses - Dental insurance - Medical coverage

Working Environment: Our team is dedicated to understanding and exceeding customer expectations, and we are committed to providing a positive and supportive working environment for all employees.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Dallah Healthcare Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.