Customer Success Manager

Job Description:

L'azurde Company for Jewelry is seeking a skilled and experienced Customer Success Manager to join our team in Riyadh, SA. The ideal candidate will have at least 8 years of experience in a customer-facing role, with a proven track record of driving customer satisfaction and retention.

Responsibilities: - Develop and maintain relationships with key customers to ensure their success with our products and services - Serve as the primary point of contact for customers, addressing any inquiries or issues in a timely and professional manner - Collaborate with internal teams to advocate for customer needs and drive product improvements - Monitor customer engagement and usage data to identify opportunities for upselling and cross-selling - Conduct regular check-ins and business reviews with customers to review performance and identify growth opportunities

Requirements: - 8+ years of experience in customer success, account management, or a related field - Strong interpersonal and communication skills - Adaptable and driven personality, with a passion for delivering exceptional customer service - Proven ability to problem-solve and pay attention to detail - Ability to work independently and as part of a team - Bachelor's degree in business, marketing, or a related field

Benefits: - Parental leave - Disability insurance - Medical coverage

Working Environment: At L'azurde Company for Jewelry, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is committed to providing the highest level of service to our customers and creating a positive working environment for all employees.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: L'azurde Company for Jewelry is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.