Customer Success Manager

Job Title: Customer Success Manager

Company: Abdullah Al Othaim Markets Company

Location: Mecca, Saudi Arabia

Job Type: Part-time

Seniority: Associate Level

Years of Experience: 5

Responsibilities: - Develop and maintain relationships with assigned customers to ensure their satisfaction and retention - Serve as the main point of contact for customers, addressing their needs and resolving any issues that arise - Collaborate with internal teams to ensure successful onboarding of new customers and implementation of services - Proactively identify opportunities for upselling and cross-selling additional products or services to customers - Provide training and support to customers to maximize their success with the company's products - Analyze customer data and feedback to identify trends and make recommendations for improvements - Monitor and track customer success metrics, reporting on key performance indicators to management - Stay up-to-date on industry trends and best practices in customer success to continuously enhance the customer experience

Requirements: - 5 years of experience in customer success or a related field - Bachelor's degree in business, marketing, or a related field - Passionate and energetic personality traits - Strong people management and critical thinking skills - Excellent communication and interpersonal abilities - Proven track record of building and maintaining relationships with customers - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer relationship management software

Benefits: - Visa sponsorship - Travel opportunities - Employee discounts

Working Environment: Our company offers a flexible work environment that adapts to change with speed and efficiency. We value creativity, collaboration, and a commitment to excellence in all that we do.

Equal Opportunity Statement: Abdullah Al Othaim Markets Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to diversity and inclusion in our workplace. All qualified candidates are encouraged to apply.

Deadline to Apply: July 12, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.