Customer Success Manager - Work from home

Job Description:

We are currently seeking a passionate and resourceful Customer Success Manager to join our team at Saudi Kayan Petrochemical Company. This is a part-time, work from home position based in Mecca, SA, with a seniority level of Mid-to-Senior. The ideal candidate will have at least 7 years of experience in a similar role.

Responsibilities: - Build and maintain strong relationships with customers to understand their needs and ensure their success with our products and services - Serve as the main point of contact for customer inquiries, issues, and escalations - Collaborate with cross-functional teams to ensure customer satisfaction and retention - Develop strategies to drive customer engagement and renewals - Analyze customer data to identify trends and opportunities for improvement - Conduct regular check-ins with customers to gather feedback and provide support - Provide product demonstrations and training sessions to onboard new customers - Monitor customer usage metrics and proactively address any potential issues

Requirements: - Bachelor's degree in Business Administration or a related field - Excellent communication skills, both written and verbal - Strong attention to detail and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Experience in the petrochemical industry is a plus

Benefits: - Parental leave - Visa sponsorship - Company transportation

Working Environment: At Saudi Kayan Petrochemical Company, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team members are empowered to make a positive impact in their roles and bring their unique strengths to the table.

Equal Opportunity Statement: Saudi Kayan Petrochemical Company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-12

Join us in driving customer success and making a difference in the petrochemical industry! Apply now to become a part of our dynamic team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.