Customer Success Officer

Job Description:

We are seeking a dynamic and energetic Customer Success Officer to join our team at the National Shipping Company of Saudi Arabia in Mecca, SA. As a part-time associate level position, the Customer Success Officer will have a crucial role in ensuring the satisfaction and retention of our valued customers.

Responsibilities: 1. Build and maintain strong relationships with customers to understand their needs and provide solutions to their inquiries or concerns. 2. Develop and implement strategies to enhance customer satisfaction and retention rates. 3. Collaborate with internal teams to address customer issues and improve overall customer experience. 4. Analyze customer feedback and data to identify trends and opportunities for improvement. 5. Coordinate and conduct customer training sessions to promote product knowledge and usage. 6. Manage customer accounts and maintain accurate records of interactions and transactions. 7. Stay updated on industry trends and best practices to provide innovative and creative solutions to customers.

Requirements: 1. Minimum of 2 years of experience in a customer-facing role. 2. Energetic and passionate about delivering exceptional customer service. 3. Strong interpersonal skills and ability to effectively communicate with customers at all levels. 4. Creativity and innovation in finding solutions to customer issues. 5. Ability to work independently and as part of a team to achieve customer success goals.

Benefits: - Training and professional development opportunities to enhance skills and expertise. - Travel opportunities to meet with customers and represent the company. - Relocation allowance for eligible candidates considering a move to Mecca. - A supportive working environment that fosters transparency and open dialogue for effective communication at all levels.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.