Customer Success Officer - Work from home

Job Description:

El Seif Engineering Contracting Company is seeking a highly motivated and dedicated Customer Success Officer to join our team on a part-time basis, working from home. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and success of our valued customers.

Responsibilities: - Build strong relationships with customers to understand their needs and expectations - Proactively reach out to customers to provide support, guidance, and assistance - Identify opportunities to upsell or cross-sell products and services to customers - Collaborate with the sales and marketing teams to drive customer engagement and retention - Monitor customer feedback and satisfaction levels, and implement strategies to improve customer experience - Analyze customer data and trends to identify areas for improvement and growth - Develop and maintain a deep understanding of our products and services to effectively assist customers

Requirements: - Reliable and passionate about providing exceptional customer service - Strong planning and people management skills - Excellent communication and interpersonal skills - Ability to work independently and remotely - High school diploma or equivalent - Proficient in Microsoft Office Suite and CRM software - Experience in customer service or related field is a plus

Benefits: - Disability insurance - Dental insurance - Gym membership

Working Environment: At El Seif Engineering Contracting Company, we empower our employees to take ownership and make impactful decisions. We believe in providing a supportive and collaborative work environment where every team member has the opportunity to contribute to the company's success.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: El Seif Engineering Contracting Company is an equal opportunity employer and we value diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.