Customer Success Specialist

Job Description: Saudi Ceramics is seeking a part-time Customer Success Specialist to join our team in Medina, SA. As an Associate Level role, the ideal candidate will have at least 2 years of experience in a customer-facing role. The successful candidate will be responsible for ensuring customer satisfaction, building strong relationships with clients, and promoting the company's products and services.

Responsibilities: - Manage a portfolio of clients and ensure their needs are met in a timely and efficient manner - Proactively reach out to customers to gather feedback and address any issues or concerns - Work closely with sales and marketing teams to ensure a seamless customer experience - Identify opportunities to upsell or cross-sell products and services to existing clients - Develop and maintain a thorough understanding of Saudi Ceramics' product offerings - Provide training and support to new customers to ensure successful onboarding - Monitor customer usage and engagement metrics to identify trends and opportunities for improvement - Collaborate with internal stakeholders to drive customer success initiatives

Requirements: - 2+ years of experience in a customer success or similar role - Independent and resilient personality traits - Strong decision-making skills and the ability to think innovatively - Excellent communication and interpersonal skills - Ability to prioritize and manage multiple tasks simultaneously - Proficiency in Microsoft Office Suite and CRM software - Bilingual proficiency in Arabic and English is preferred

Benefits: - Profit sharing opportunities - Paid Time Off (PTO) - Life insurance coverage

Working Environment: At Saudi Ceramics, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional customer service and fostering a collaborative and supportive work environment.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.