Remote Customer Success Specialist

Job Description: We are looking for a Remote Customer Success Specialist to join our team at Saudi Telecom Company. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services. This role will involve providing exceptional customer service, troubleshooting issues, and proactively identifying opportunities to improve the customer experience.

Responsibilities: - Act as the main point of contact for customers, addressing their inquiries and concerns in a timely and professional manner - Collaborate with internal teams to ensure timely resolution of customer issues and inquiries - Identify opportunities to upsell or cross-sell products and services to existing customers - Conduct customer training sessions and product demonstrations to ensure customers are fully utilizing our solutions - Gather feedback from customers to identify areas for improvement and drive customer satisfaction - Monitor customer usage data to proactively address potential issues and ensure customer success - Maintain accurate records of customer interactions and transactions

Requirements: - 2 years of experience in a customer-facing role - Strong communication and interpersonal skills - Driven and reliable personality traits - Presentation and research skills - Ability to work independently and as part of a team - Bachelor's degree or equivalent work experience

Benefits: - Life insurance - Paid Time Off (PTO) - Dental insurance

Working Environment: At Saudi Telecom Company, we strive to create a working environment that sparks creativity and motivation. We encourage our employees to think outside the box, collaborate with their peers, and strive for greatness in everything they do.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.