Remote Customer Success Specialist

Job Description:

We are seeking a Remote Customer Success Specialist to join our team at the National Shipping Company of Saudi Arabia. As a part-time Associate level position, the successful candidate will have at least 3 years of experience in customer service or a related field. The ideal candidate will be reliable, confident, have strong critical thinking skills, and excellent communication abilities.

Responsibilities: - Manage customer relationships remotely, ensuring customer satisfaction and retention. - Provide timely and effective responses to customer inquiries and issues. - Collaborate with internal teams to address customer needs and concerns. - Identify opportunities to improve customer experience and offer solutions. - Utilize software tools to track and analyze customer interactions and data.

Requirements: - Bachelor's degree in Business, Marketing, or related field preferred. - Minimum of 3 years of experience in customer service or a related role. - Excellent communication skills, both written and verbal. - Strong critical thinking and problem-solving abilities. - Ability to work independently and manage time effectively. - Proficiency in Microsoft Office Suite and CRM software.

Benefits: - Profit sharing opportunities. - Training and professional development programs. - Company-provided equipment for remote work. - Embrace a culture that challenges norms and encourages bold thinking.

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of the above factors. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-12

If you meet the requirements and are interested in joining our team as a Remote Customer Success Specialist, we encourage you to apply before the deadline. We look forward to reviewing your application. Thank you.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.