Customer Success Specialist

Job Description:

Dallah Healthcare Company is seeking a part-time Customer Success Specialist to join our team in Mecca, SA. As an Associate Level role, the ideal candidate will have at least 4 years of experience in a similar customer-facing role. We are looking for a resilient and motivated individual with strong soft skills such as critical thinking and time management.

Responsibilities: - Serve as the main point of contact for customers, providing exceptional support and resolving any issues that may arise - Develop and maintain strong relationships with customers to ensure their satisfaction and retention - Conduct regular check-ins with customers to assess their needs and provide recommendations for utilizing our products and services effectively - Collaborate with internal teams to address customer feedback and continuously improve our offerings - Analyze customer data to identify trends and opportunities for enhancing the customer experience - Stay up-to-date on industry trends and competitor activities to provide strategic insights to the team

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 4+ years of experience in a customer success or similar role - Strong communication skills, both written and verbal - Excellent critical thinking and problem-solving abilities - Ability to manage time effectively and meet deadlines consistently - Experience with CRM software and other customer success tools is a plus

Benefits: - Vision insurance - Remote work flexibility - Free accommodation

Working Environment: At Dallah Healthcare Company, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Dallah Healthcare Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or any other characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.