Customer Success Specialist

Job Description:

We are seeking a part-time Customer Success Specialist to join our team at Al Babtain Power & Telecommunication Co in Jeddah, Saudi Arabia. As an Associate level position with a requirement of 2 years of experience, the ideal candidate will be independent, hardworking, persuasive, and creative.

Responsibilities: - Build and maintain strong relationships with customers to ensure satisfaction and retention - Proactively reach out to customers to understand their needs and offer solutions - Provide product demonstrations and trainings to customers as needed - Collaborate with internal teams to address customer issues and provide timely resolutions - Collect and analyze customer feedback to drive product improvements - Develop and implement strategies to increase customer engagement and loyalty - Meet or exceed key performance indicators related to customer satisfaction and retention

Requirements: - 2 years of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and manage time effectively - Persuasive and creative in finding solutions to customer issues - Bachelor's degree in Business Administration or related field preferred

Benefits: - Company transportation provided - Life insurance coverage - Remote work flexibility

Working Environment: At Al Babtain Power & Telecommunication Co, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration to drive success for both our team and our customers.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: Al Babtain Power & Telecommunication Co is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.