Customer Success Specialist - Work from home

Job Description:

Almarai Company is seeking a part-time Customer Success Specialist to join our team and work from home. As an entry-level position with zero years of experience required, this role is perfect for individuals looking to start their career in customer success. The successful candidate will be resourceful, confident, possess strong analytical skills, and have a high level of emotional intelligence.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Provide exceptional customer service and support via phone, email, and chat - Educate customers on product features and benefits - Analyze customer feedback and provide insights to the product development team - Proactively monitor customer accounts to ensure they are achieving desired outcomes - Collaborate with cross-functional teams to drive customer success - Track and report on key performance metrics - Handle customer escalations in a timely and professional manner

Requirements: - Excellent communication skills, both written and verbal - Proven ability to multi-task and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and CRM software - Flexibility to work evenings and weekends as needed

Benefits: - Gym membership - Travel & spending expenses - Training & professional development opportunities

Working Environment: At Almarai Company, we cultivate a sense of ownership and responsibility at every level. Our team is dedicated to providing the best possible experience for our customers while fostering a collaborative and supportive work environment.

Equal Opportunity Statement: Almarai Company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: May 2, 2024

If you are a motivated individual with a passion for customer success and meet the requirements outlined above, we encourage you to apply for this exciting opportunity to join the Almarai Company team. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.