Customer Success Specialist - Work from home

Job Description:

We are seeking a highly motivated and detail-oriented Customer Success Specialist to join our team at Saudi Airlines. This is a part-time position that allows you to work from the comfort of your own home. As a Customer Success Specialist, you will be responsible for ensuring that our customers have a positive experience with our services and products.

Responsibilities:

- Develop and maintain strong relationships with customers to ensure their satisfaction - Provide timely and accurate responses to customer inquiries via phone, email, and chat - Educate customers on our products and services to maximize their usage and satisfaction - Collaborate with other departments to resolve customer issues and improve processes - Monitor customer feedback and communicate insights to the team for continuous improvement - Work closely with the sales team to identify opportunities for upselling and cross-selling to existing customers - Meet and exceed customer retention and satisfaction goals

Requirements:

- Bachelor's degree in Business Administration, Marketing, or related field - 4 years of experience in a customer-facing role - Resourceful and confident personality traits - Strong communication and problem-solving skills - Ability to innovate and think outside the box to deliver exceptional customer service - Proficient in using customer relationship management (CRM) software - Excellent time management and organizational skills - Comfortable working independently and as part of a team

Benefits:

- Vision insurance - Paid Time Off (PTO) - Travel and spending expenses covered - Opportunity for growth and development within the company

Working Environment:

At Saudi Airlines, you will be part of a high-energy workplace where we are focused on delivering impactful results. Our team is dedicated to providing the best possible experience for our customers and we are looking for individuals who share this passion.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Saudi Airlines is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.