Customer Support Assistant

Job Description:

We are looking for a dedicated and adaptable Customer Support Assistant to join our team at Al-Yamama in Jeddah, SA. As an Associate Level position, the ideal candidate should have at least 2 years of experience in customer support or a related field.

Responsibilities: 1. Provide exceptional customer support through various channels including email, phone, and live chat. 2. Manage and resolve customer complaints in a professional and timely manner. 3. Assist customers with product inquiries, ordering, and returns. 4. Keep accurate records of customer interactions in our CRM system. 5. Collaborate with other team members to improve overall customer satisfaction. 6. Utilize emotional intelligence to understand and empathize with customer needs. 7. Plan and prioritize tasks effectively to ensure timely resolution of customer issues. 8. Assist with administrative tasks as needed.

Requirements: 1. Strong interpersonal skills with the ability to build rapport with customers. 2. Excellent verbal and written communication skills. 3. Proficient in Microsoft Office and CRM software. 4. Ability to multitask and work in a fast-paced environment. 5. Emotional intelligence and the ability to handle difficult customers with professionalism. 6. Strong planning and organizational skills. 7. High school diploma or equivalent required.

Benefits: 1. Vision insurance 2. Disability insurance 3. Parental leave

Working Environment: At Al-Yamama, we value building strong relationships not only with our customers but also with our colleagues, clients, and partners. You will have the opportunity to collaborate with a diverse team and make a positive impact on our customer's experiences.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-07-14

If you meet the requirements and are passionate about providing excellent customer support, we encourage you to apply for this part-time Customer Support Assistant position at Al-Yamama in Jeddah, SA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.