Customer Support Assistant - Work from home

Job Description:

As a Customer Support Assistant at Al-Rashid Trading & Contracting Co Ltd, you will be responsible for providing excellent customer service to our clients from the comfort of your own home. Your main responsibilities will include responding to customer inquiries via phone, email, and live chat, resolving customer complaints in a timely and professional manner, and accurately documenting customer interactions in our CRM system.

Additionally, you will also be tasked with assisting with order processing, tracking shipments, and coordinating with other departments to ensure customer satisfaction. You will be expected to work collaboratively with your colleagues and demonstrate strong teamwork and leadership skills in order to successfully meet customer needs.

Requirements: - 2 years of experience in customer service or a related field - Ability to work from home and maintain a productive work environment - Hardworking and passionate about providing exceptional customer support - Excellent communication skills and ability to effectively engage with customers - Strong problem-solving skills and ability to think on your feet - Proficiency in using CRM systems and Microsoft Office Suite - Proven ability to work independently and prioritize tasks effectively - Strong attention to detail and organizational skills

Benefits: - Training and professional development opportunities - Medical coverage for you and your family - Paid overtime for any additional hours worked beyond your scheduled shifts

Working Environment: At Al-Rashid Trading & Contracting Co Ltd, we empower our employees to take ownership of their work and make impactful decisions that contribute to the success of the company. We value collaboration and provide a supportive work environment where every team member's voice is heard and respected.

Equal Opportunity Statement: Al-Rashid Trading & Contracting Co Ltd is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

Deadline to apply: June 1, 2024

If you meet the requirements for this position and are enthusiastic about providing top-notch customer support while working from home, we encourage you to apply today. Join our team and be a part of our commitment to excellence in customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.