Remote Customer Support Associate

Job Description:

Saudi Ceramics is seeking a Remote Customer Support Associate to join our team in Jeddah, Saudi Arabia. This part-time position is ideal for someone who is motivated, dedicated, and looking to enhance their customer support skills in a fast-paced environment. As an Associate Level role, we require a minimum of 3 years of experience in customer service.

Responsibilities: - Provide excellent customer service to clients via phone, email, and chat - Answer inquiries, resolve complaints, and provide information about our products and services - Assist customers with order processing, shipping, and returns - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Continuously improve knowledge of products and services to better assist customers - Participate in training and professional development activities - Meet or exceed customer service goals and targets

Requirements: - 3 years of experience in customer service - Motivated and dedicated individual with a passion for providing exceptional customer support - Strong leadership and negotiation skills - Excellent communication skills in both English and Arabic - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail

Benefits: - Free food - Training & professional development opportunities - Vision insurance

Working Environment: At Saudi Ceramics, we promote work-life balance and prioritize employee well-being. Our remote work environment allows for flexibility and autonomy while still providing support and resources to help you succeed in your role.

Deadline to apply: April 17, 2024

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.