Remote Customer Support Associate

Job Description:

Sipchem is seeking a Remote Customer Support Associate to join our team in Riyadh, SA on a part-time basis. As an Associate Level position, we require a candidate with at least 3 years of experience in customer support roles.

Responsibilities: - Provide exceptional customer service and support to clients via phone, email, and chat - Handle customer inquiries, complaints, and issues in a timely and professional manner - Troubleshoot technical problems and provide solutions to customers - Collaborate with colleagues to ensure customer needs are met effectively - Maintain accurate records of customer interactions and transactions - Follow up with customers to ensure satisfaction and resolve any outstanding issues - Continuously look for ways to improve customer support processes and procedures

Requirements: - Resilient and confident personality traits to handle challenging customer situations with grace - Strong problem-solving skills to efficiently address customer concerns - Ability to cooperate and collaborate with team members to achieve common goals - Excellent communication skills, both verbal and written - Proficiency in using customer support software and tools - High school diploma or equivalent required; Bachelor's degree preferred - Fluency in English required, additional languages a plus

Benefits: - Travel & spending expenses coverage - Medical coverage for all eligible employees - Paid Time Off (PTO) for work-life balance

Working Environment: At Sipchem, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing top-notch customer support and creating a positive work environment for all employees.

Deadline to apply: April 17, 2024

Equal Opportunity Statement: Sipchem is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.