Customer Support Associate

Job Description:

We are looking for a dedicated Customer Support Associate to join our team at Saudi Telecom Company in Mecca, SA. As a part-time Associate level employee, you will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 4 years of experience in a customer support role and possess a strong work ethic.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat - Resolving customer complaints in a professional and timely manner - Updating customer accounts and records accurately - Collaborating with other team members to ensure customer satisfaction - Providing product information and troubleshooting assistance to customers - Identifying opportunities for improvement in customer service processes

Requirements: - 4 years of experience in a customer support role - Hardworking and adaptable personality traits - Strong problem-solving and analytical skills - Ability to work well under pressure and in a fast-paced environment - Excellent communication skills - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Joining Bonus - Remote work flexibility - Dental insurance

Working Environment: At Saudi Telecom Company, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to creating a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to Apply: 2024-07-12

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workforce and welcome applicants from all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.