Customer Support Manager

Fitaihi Holding Group is seeking a detail-oriented and experienced Customer Support Manager to join our team in Medina, SA on a part-time basis. As an Associate level position, the ideal candidate will have at least 5 years of experience in customer support or a related field.

Responsibilities: - Manage a team of customer support representatives to ensure excellent service delivery - Develop and implement customer support policies and procedures - Provide training and guidance to team members - Resolve escalated customer complaints and issues in a timely and effective manner - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments to improve overall customer experience - Monitor team performance and provide regular performance feedback - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree or equivalent experience in a related field - Strong leadership and communication skills - Ability to work under pressure and meet tight deadlines - Reliable and confident personality - People management and critical thinking skills - Experience with customer support software and tools

Benefits: - Life insurance - Paid Time Off (PTO) - Free food

Working Environment: At Fitaihi Holding Group, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, creativity, and collaboration among our team members. As a Customer Support Manager, you will have the opportunity to make a significant impact on our customer support operations and drive positive change within the organization.

Equal Opportunity Statement: Fitaihi Holding Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. All qualified applicants will receive consideration for employment.

Deadline to apply: June 1, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Customer Support Manager, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to the Fitaihi Holding Group family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.