Customer Support Manager

Job Description:

Advanced Petrochemical Company is seeking a part-time Customer Support Manager to join our team in Jeddah, SA. As a mid-to-senior level professional with at least 6 years of experience in customer support, you will be responsible for effectively managing a team of customer support representatives, ensuring exceptional service delivery to our clients.

Responsibilities: 1. Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. 2. Develop and implement customer support strategies to improve customer retention and loyalty. 3. Monitor customer interactions and provide feedback to support representatives to enhance performance. 4. Analyze customer support data to identify trends and areas for improvement. 5. Collaborate with other departments to address customer issues and resolve conflicts. 6. Develop and maintain customer support policies and procedures. 7. Train new employees on customer support best practices and company policies. 8. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. At least 6 years of experience in customer support or a related field. 2. Strong leadership and communication skills. 3. Resourceful and dedicated personality traits. 4. Critical thinking and decision-making skills. 5. Ability to work in a fast-paced environment. 6. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: 1. Free accommodation. 2. Paid sick leave. 3. Medical coverage.

Working Environment: At Advanced Petrochemical Company, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and continuous improvement in all aspects of our operations.

Deadline to apply: June 1, 2024

Equal Opportunity Statement: Advanced Petrochemical Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.