Customer Support Manager

We are looking for a Part-time Customer Support Manager to join our team at the National Shipping Company of Saudi Arabia in Jeddah, SA. The ideal candidate will have a minimum of 8 years of experience in customer support or a related field.

As a Customer Support Manager, your responsibilities will include managing a team of customer support representatives, ensuring that all customer inquiries are handled in a timely and efficient manner, and continuously analyzing and improving our customer support processes. You will also be responsible for resolving escalated customer issues and implementing strategies to increase customer satisfaction.

To be successful in this role, you must be passionate about providing excellent customer service and be resourceful in finding solutions to customer issues. Strong leadership and time management skills are also essential for this position.

In addition to a competitive salary, we offer benefits such as dental insurance, company equipment, and paid time off (PTO). Our working environment is designed to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs.

This is an equal opportunity position, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

If you meet the requirements for this position and are interested in joining our team, please submit your application by June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.