Customer Support Manager

Job Description:

The Customer Support Manager at Saudi Binladin Group in Jeddah, SA will play a pivotal role in ensuring the satisfaction of our clients. This part-time position, suited for a mid-to-senior level professional with at least 7 years of experience in customer support roles, requires a dedicated individual who is confident in their ability to handle all customer inquiries and issues effectively.

Responsibilities: 1. Manage a team of customer support representatives to ensure high-quality service delivery. 2. Develop and implement strategies to improve customer satisfaction and retention rates. 3. Handle escalated customer complaints and provide timely resolution. 4. Monitor customer support metrics and KPIs to identify areas for improvement. 5. Collaborate with other departments to improve overall customer experience. 6. Train new customer support team members on best practices and company policies. 7. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in a customer support management role. 3. Excellent communication skills, both written and verbal. 4. Strong organizational and problem-solving abilities. 5. Ability to work well under pressure in a fast-paced environment. 6. Confidence in leading a team and making critical decisions. 7. A cooperative attitude towards working with colleagues and clients. 8. Dedication to providing top-notch customer service.

Personality Traits: 1. Dedicated: The Customer Support Manager should be committed to ensuring the satisfaction of all customers. 2. Confident: Confidence is key when dealing with challenging customer situations.

Soft Skills: 1. Communication: Effective communication is crucial in managing customer support teams and resolving issues. 2. Cooperation: Working collaboratively with other departments is essential for a successful customer support operation.

Benefits: 1. Travel opportunities: Occasional travel may be required for conferences or client visits. 2. Paid overtime: Compensation for any additional hours worked beyond regular business hours. 3. Medical coverage: Comprehensive medical insurance coverage provided.

Working Environment: The ideal candidate will thrive in an energetic and rapidly evolving work setting, where adaptability and quick decision-making are essential.

Deadline to Apply: All applications must be submitted by July 5, 2024.

Equal Opportunity Statement: Saudi Binladin Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.