Remote Customer Support Manager

Job Description:

As a Remote Customer Support Manager at Hilton, you will be responsible for overseeing the customer support team to ensure exceptional service delivery and customer satisfaction. This part-time position based in Mecca, SA requires a mid-to-senior level professional with at least 7 years of experience in customer support or a related field.

Responsibilities: - Manage and supervise a team of remote customer support representatives - Develop and implement strategies to improve customer service processes and efficiency - Monitor and analyze customer feedback to identify areas for improvement - Provide guidance and training to team members to enhance their skills and performance - Handle escalated customer inquiries and resolve issues in a timely manner - Collaborate with other departments to ensure a seamless customer experience - Track and report on key performance indicators related to customer support

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer support management role - Excellent communication and interpersonal skills - Strong problem-solving abilities and decision-making skills - Ability to negotiate and resolve conflicts effectively - Passionate and dedicated to providing exceptional customer service

Personality Traits: - Passionate about customer service and exceeding expectations - Dedicated to achieving results and maintaining high standards

Soft Skills: - Strong decision-making skills - Excellent negotiation skills

Benefits: - Medical coverage - Company-provided equipment - Training and professional development opportunities

Working Environment: At Hilton, you will flourish in a culture that embraces change and responds resiliently to challenges. You will have the opportunity to grow and develop your skills in a supportive and dynamic environment.

Deadline to Apply: Please submit your application by July 13, 2024.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We celebrate individual differences and encourage applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.