Customer Support Manager

Job Description:

Abdullah Al Othaim Markets Company, located in Medina, SA, is seeking a part-time Customer Support Manager to join our team at a mid-to-senior level. The ideal candidate will have at least 6 years of experience in customer support roles.

Responsibilities: - Manage a team of customer support representatives to ensure high-quality service delivery - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer issues and provide timely resolutions - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience - Train and mentor new customer support team members - Monitor team performance and provide regular feedback and coaching - Ensure compliance with company policies and procedures - Stay up-to-date on industry trends and best practices

Requirements: - Resilient and motivated personality traits - Strong adaptability and planning skills - Excellent communication and interpersonal skills - Proven experience in a customer support leadership role - Ability to work efficiently in a fast-paced environment - Bachelor's degree in Business Administration or a related field preferred - Experience with CRM software is a plus

Benefits: - Free food provided during working hours - Visa sponsorship for eligible candidates - Paid overtime opportunities - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Abdullah Al Othaim Markets Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.