Customer Support Manager - Work from home

Job Description:

Saud Consult is seeking a Customer Support Manager to work remotely from home in Medina, SA. As a Customer Support Manager, you will be responsible for overseeing all aspects of our customer support team and ensuring that our customers receive exceptional service at all times.

Responsibilities: - Manage a team of customer support representatives, providing guidance, training, and support as needed - Develop and implement customer service policies and procedures to ensure consistent and high-quality support - Monitor team performance and provide feedback to help team members improve their customer service skills - Handle escalated customer issues and provide resolutions in a timely and professional manner - Collaborate with other departments to improve the overall customer experience - Analyze customer feedback and data to identify trends and areas for improvement - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 6+ years of experience in customer support or a related field - Resourceful and driven personality traits - Excellent persuasion and leadership skills - Proven track record of exceeding customer expectations - Strong communication and problem-solving skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Bachelor's degree in a relevant field (preferred)

Benefits: - Dental insurance - Vision insurance - Paid sick leave

Working Environment: Our working environment is focused on exceeding customer expectations and delivering delight. We are committed to providing a positive and supportive atmosphere for our team members to thrive in.

Equal Opportunity Statement: Saud Consult is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome all qualified individuals to apply for our positions.

Deadline to Apply: May 11, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Customer Support Manager, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.