Customer Support Officer

Job Description:

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Officer at Saudi Airlines in Mecca, SA. As an Associate Level role, the ideal candidate will have at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Interact with customers via phone, email, and chat to provide assistance and resolve inquiries or issues in a timely and professional manner. 2. Handle customer complaints or escalations with empathy and maintain a positive attitude throughout the interaction. 3. Utilize company resources and systems to accurately document customer interactions and resolutions. 4. Collaborate with other departments to ensure customer needs are met efficiently and effectively. 5. Stay up-to-date on airline policies, procedures, and products to provide accurate information to customers. 6. Assist customers with booking, changing, or canceling flights as needed. 7. Continuously assess customer feedback and identify opportunities for improvement in processes or services.

Requirements:

Personality traits: 1. Hardworking - Demonstrates dedication and commitment to providing excellent customer service. 2. Motivated - Shows enthusiasm and drive to meet and exceed customer expectations.

Soft skills: 1. Decision-making - Capable of making sound judgments and problem-solving in high-pressure situations. 2. Communication - Strong verbal and written communication skills to effectively interact with customers and team members.

Benefits: - Disability insurance - Profit sharing - Medical coverage

Equal Opportunity Statement: Saudi Airlines is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We welcome all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

Deadline to apply: June 29, 2024

Join our team at Saudi Airlines and be part of a supportive working environment that values diversity, inclusivity, and a culture of belonging. Apply now to be a part of our team as a Customer Support Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.