Customer Support Officer

Job Description:

We are looking for a dedicated and motivated Customer Support Officer to join our team at Saudi Binladin Group in Medina, SA. As a Customer Support Officer, you will be responsible for ensuring the highest level of customer satisfaction by providing excellent support and assistance to our clients. This is a part-time entry-level position with 1 year of experience required.

Responsibilities: 1. Responding to customer inquiries and resolving issues in a timely and efficient manner. 2. Providing accurate information about products and services to customers. 3. Handling customer complaints and escalations with empathy and professionalism. 4. Collaborating with other team members to improve customer support processes. 5. Monitoring customer feedback and identifying areas for improvement. 6. Developing and maintaining relationships with customers to enhance loyalty and retention. 7. Performing administrative tasks related to customer support, such as data entry and reporting.

Requirements: 1. 1 year of experience in customer support or a related field. 2. Strong communication and interpersonal skills. 3. Excellent problem-solving abilities and strategic planning skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and customer support software. 6. High school diploma or equivalent required.

Personality traits: - Dedicated - Motivated

Soft skills: - Strategic planning - Problem-solving

Benefits: - Profit sharing - Visa sponsorship - Travel & spending expenses

Working environment: At Saudi Binladin Group, we prioritize understanding and empathy in all interactions with our customers. We believe in providing exceptional customer support that exceeds expectations and fosters long-lasting relationships.

Deadline to apply: 2024-07-03

Equal Opportunity Statement: Saudi Binladin Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.