Customer Support Representative

Job Description:

Saudi Ceramics is seeking a dedicated and adaptable Customer Support Representative to join our team in Medina, SA. As an Associate-level position, the ideal candidate will have at least 3 years of experience in customer support roles and possess strong negotiation and critical thinking skills.

Responsibilities: - Provide excellent customer service and support via phone, email, and chat channels - Assist customers with inquiries, issues, and complaints in a professional and timely manner - Resolve customer concerns and escalate complex issues to the appropriate department - Process orders, returns, and exchanges accurately and efficiently - Maintain a high level of product knowledge to effectively assist customers with their inquiries - Collaborate with internal teams to improve customer experience and resolve recurring issues - Strive to achieve customer satisfaction and retention goals set by the company

Requirements: - 3+ years of experience in customer support roles - Excellent verbal and written communication skills - Strong negotiation and critical thinking skills - Ability to multitask and prioritize workload effectively - Proficiency in Microsoft Office and customer support software - Ability to work in a fast-paced environment and handle high volume of inquiries - Proven track record of providing exceptional customer service - Bachelor's degree in Business Administration or related field preferred

Personality Traits: - Dedicated: The ideal candidate will be committed to providing the best customer support experience possible. - Adaptable: The ability to adjust to changing circumstances and learn new skills quickly.

Benefits: - Travel & spending expenses - Free food - Paid sick leave

Working Environment: At Saudi Ceramics, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive work environment where our employees can thrive and grow.

Deadline to Apply: 2024-05-06

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.