Customer Support Representative

Job Description:

Abdul Latif Jameel Co Ltd is seeking a passionate and resilient Customer Support Representative to join our team in Jeddah, Saudi Arabia. This part-time entry-level position requires at least 1 year of experience in a customer service role.

Responsibilities: - Manage and respond to customer inquiries and concerns via phone, email, and chat - Provide timely and accurate information to customers regarding products and services - Resolve customer issues and complaints in a professional and efficient manner - Document customer interactions and maintain records of communication - Collaborate with other team members to improve customer satisfaction and support processes - Stay up-to-date on company products, services, and policies - Assist in other administrative tasks as needed

Requirements: - Excellent communication skills and a customer-centric mindset - Strong planning and organizational skills - Ability to think creatively and innovate solutions to customer problems - Experience in using customer support software and tools - Proficiency in Microsoft Office suite - Fluency in English and Arabic (both written and spoken)

Personality Traits: - Passionate about providing exceptional customer service - Resilient in handling challenging situations

Soft Skills: - Strong planning skills to efficiently manage time and tasks - Innovative mindset to come up with creative solutions for customer issues

Benefits: - Retirement plan - Parental leave - Joining bonus

Working Environment: At Abdul Latif Jameel Co Ltd, we believe in aligning work with a greater purpose. You will be contributing to a meaningful mission while working in a supportive and collaborative team environment.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Abdul Latif Jameel Co Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.