Customer Support Representative

Job Description:

Dallah Healthcare Company in Mecca, SA is seeking a passionate and resilient Customer Support Representative to join our team on a part-time basis at the Associate Level. The ideal candidate will have at least 3 years of experience in a customer service or support role, with a strong focus on providing excellent service to our customers.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer issues and complaints with empathy and efficiency - Providing product information and assisting customers with order processing - Collaborating with other departments to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions - Identifying and escalating priority issues to the appropriate team members - Contributing to team meetings and sharing ideas for improving customer support processes

Requirements: - 3+ years of experience in customer service or support - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Excellent presentation skills and ability to cooperate with colleagues - Proficiency in Microsoft Office and CRM software - Ability to prioritize and multitask in a fast-paced environment - High school diploma or equivalent required

Benefits: - Paid overtime for additional hours worked - Dental insurance for you and your family - Parental leave for new parents - Recognize and reward employees based on performance and merit

Equal Opportunity Statement: Dallah Healthcare Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

Deadline to apply: 2024-05-11

If you meet the requirements and are passionate about providing exceptional customer support, we encourage you to apply for this exciting opportunity at Dallah Healthcare Company. Join us in making a positive impact on the healthcare industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.