Customer Support Representative

Job Description: The Customer Support Representative at Hilton in Medina, SA will be responsible for providing exceptional customer service to guests through various communication channels, including phone, email, and chat. The ideal candidate will have a minimum of 4 years of experience in customer support roles, and possess independent and dedicated personality traits, along with strong critical thinking and persuasion skills.

Responsibilities: 1. Respond to customer inquiries in a timely and professional manner 2. Assist customers with booking reservations, modifying existing reservations, and addressing any issues or concerns 3. Provide accurate information about Hilton hotels, services, and amenities 4. Resolve customer complaints and escalate issues as needed to ensure customer satisfaction 5. Collaborate with other team members to improve processes and exceed customer expectations 6. Maintain accurate records of customer interactions and transactions 7. Participate in training programs to enhance product knowledge and customer service skills

Requirements: 1. Minimum of 4 years of experience in customer support roles 2. Excellent communication skills, both verbal and written 3. Ability to work independently and prioritize tasks effectively 4. Strong critical thinking and problem-solving abilities 5. Persuasive communication skills to effectively address customer concerns 6. Experience in the hospitality industry is a plus 7. Proficiency in using customer support software and Microsoft Office applications

Benefits: 1. Remote work flexibility 2. Paid overtime opportunities 3. Paid Time Off (PTO) for part-time employees 4. Opportunities for career advancement within Hilton

Working Environment: At Hilton in Medina, SA, our focus is on exceeding customer expectations and delivering delight in every interaction. Our team is committed to creating memorable experiences for our guests and providing exceptional service at all times.

Deadline to Apply: Interested candidates should submit their applications by June 10, 2024.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.