Customer Support Representative

Job Description:

We are looking for a dedicated Customer Support Representative to join the team at Saudi Airlines in Riyadh, SA. As a part-time entry-level position, you will be responsible for providing excellent customer service to our clients and passengers. You will play a vital role in representing our airline and ensuring that all customer inquiries and issues are addressed promptly and effectively.

Responsibilities: - Responding to customer inquiries via phone, email, and social media - Resolving customer complaints and issues in a professional and timely manner - Providing information to customers about flight schedules, fares, and services - Assisting customers with booking flights, making changes to reservations, and processing refunds - Collaborating with other departments to address customer concerns and improve overall customer experience - Maintaining accurate records of customer interactions and transactions - Continuously improving knowledge of airline policies, procedures, and services

Requirements: - 1 year of experience in a customer service role - Reliable and passionate about providing excellent customer service - Strong adaptability and problem-solving skills - Ability to analyze customer needs and provide appropriate solutions - Excellent communication skills and a professional demeanor - Fluency in both English and Arabic is preferred - Must be able to work a flexible schedule, including weekends and holidays

Benefits: - Free accommodation - Paid sick leave - Free food

Working Environment: At Saudi Airlines, we value promoting work-life balance and employee well-being. Our team is dedicated to creating a positive and supportive work environment where all employees can thrive and grow in their careers.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Saudi Airlines is an equal opportunity employer and we welcome applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.