Remote Customer Support Representative

Job Description:

Almarai Company is seeking a Remote Customer Support Representative to join our team in Riyadh, SA. As a part-time position at the Associate Level, the successful candidate will have a minimum of 3 years of experience in customer service roles. The ideal candidate will be resilient and adaptable, able to handle a variety of customer inquiries and issues in a fast-paced environment.

Responsibilities: 1. Provide exceptional customer support through various channels such as phone, email, and chat. 2. Resolve customer complaints and issues in a timely and professional manner. 3. Communicate effectively with customers to ensure a positive experience. 4. Coordinate with internal teams to address complex customer needs. 5. Maintain accurate records of customer interactions and transactions. 6. Continuously update knowledge of company products and services to better assist customers. 7. Proactively identify opportunities to improve customer satisfaction and retention.

Requirements: 1. 3+ years of experience in customer service roles. 2. Strong project management skills. 3. Excellent persuasion abilities. 4. Ability to work remotely with minimal supervision. 5. Proficient in Microsoft Office and customer service software. 6. Excellent communication and interpersonal skills.

Benefits: 1. Remote work flexibility. 2. Company transportation. 3. Dental insurance.

Working Environment: At Almarai Company, we value building strong relationships with colleagues, clients, and partners. Our team is dedicated to providing the highest level of customer support and fostering a positive work environment.

Deadline to apply: 2024-07-07

Equal Opportunity Statement: Almarai Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.