Remote Live Chat Manager

Job Description:

We are looking for a Remote Live Chat Manager to join our team at Abdullah Al Othaim Markets Company. As a part-time role based in Jeddah, SA, this position requires someone with a Mid-to-Senior Level of experience in customer service and online chat management. The ideal candidate will have at least 8 years of experience in a similar role.

Responsibilities: - Manage and oversee the live chat platform, ensuring timely responses to customer inquiries and providing excellent customer service - Develop and implement strategies to enhance the live chat experience for customers - Train and mentor live chat agents to improve their performance and customer interactions - Monitor and analyze chat interactions to identify trends and areas for improvement - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up to date on industry trends and best practices in live chat management - Handle escalated chat interactions with professionalism and efficiency

Requirements: - Resourceful and adaptable personality traits to effectively handle varying customer inquiries - Strong negotiation skills to resolve customer issues and complaints effectively - Leadership skills to guide and motivate the live chat team towards achieving goals - Experience working in a fast-paced customer service environment - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks in a dynamic work environment - Proficiency in using live chat software and other customer service tools - Knowledge of customer service best practices and procedures

Benefits: - Employee discounts on company products - Medical coverage for eligible employees - Parental leave for new parents - Opportunities for professional development and growth within the company

Working Environment: As a Remote Live Chat Manager, you will have the opportunity to build strong relationships with colleagues, clients, and partners. You will work closely with a dedicated team to provide exceptional customer service and support.

Deadline to Apply: Please submit your application by May 8, 2024.

Equal Opportunity Statement: Abdullah Al Othaim Markets Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.