Live Chat Manager

Job Description:

We are seeking a highly motivated and experienced Live Chat Manager to join our team at Almarai Company in Mecca, SA. As a Mid-to-Senior Level position, the Live Chat Manager will be responsible for managing our online customer service platform through live chat communication. This part-time role requires a candidate with at least 8 years of experience in customer service or online communication.

Responsibilities: - Supervise and coordinate a team of live chat agents to ensure high-quality customer service - Monitor and respond to customer inquiries and feedback in a timely and professional manner - Implement strategies to improve customer satisfaction and increase online engagement - Analyze data and metrics to track performance and identify areas for improvement - Collaborate with other departments, such as marketing and IT, to optimize the live chat platform - Train and onboard new team members as needed - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - 8+ years of experience in customer service or online communication - Energetic and independent personality traits - Strong research and decision-making skills - Excellent written and verbal communication abilities - Experience with live chat software and customer relationship management systems - Bachelor's degree in a related field preferred - Fluent in both English and Arabic

Benefits: - Relocation allowance for qualified candidates - Visa sponsorship for international applicants - Company equipment provided for remote work - Opportunities for professional development and growth within the company

Working Environment: At Almarai Company, we provide a dynamic workplace that values teamwork, innovation, and shared success. We believe in fostering a collaborative and inclusive environment where all employees have the opportunity to thrive and contribute to our company's success.

Equal Opportunity Statement: Almarai Company is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.