Live Chat Manager

Job Description:

We are looking for a skilled Live Chat Manager to join our team at Hilton in Jeddah, SA. As a Mid-to-Senior Level position, we require at least 7 years of experience in a similar role. The ideal candidate will need to possess strong communication skills, both written and verbal, as well as the ability to multitask and work well under pressure.

Responsibilities: - Manage and oversee the live chat function, ensuring prompt and efficient responses to customer inquiries. - Train and supervise a team of live chat agents, providing guidance and support as needed. - Monitor chat interactions to ensure quality and consistency in responses. - Analyze chat data and metrics to identify areas for improvement and implement strategies to enhance the overall customer experience. - Collaborate with other departments, such as customer service and marketing, to align chat operations with overall business objectives. - Stay up-to-date on industry trends and best practices to continually improve the live chat function.

Requirements: - 7+ years of experience in a customer service or live chat management role. - Excellent written and verbal communication skills. - Strong critical thinking and problem-solving abilities. - Ability to adapt quickly to changing situations and priorities. - Motivated and self-driven with a strong work ethic. - Proficiency in using chat software and other customer service tools. - Experience in conducting research and analyzing data. - Bachelor's degree in a related field preferred.

Personality traits: - Adaptable - Motivated

Soft skills: - Critical thinking - Research

Benefits: - Visa sponsorship - Free food - Gym membership

Working environment: At Hilton, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a collaborative and supportive work environment where employees are empowered to reach their full potential.

Deadline to apply: 2024-05-18

Equal opportunity statement: Hilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.