Live Chat Manager

Job Description:

Panda Retail Company is seeking a qualified Live Chat Manager to join our team in Medina, SA. As a part-time position with a seniority level of mid-to-senior, the Live Chat Manager will be responsible for managing all aspects of our live chat customer support platform. This role requires at least 7 years of experience in a similar role.

Responsibilities: - Manage and oversee the daily operations of the live chat customer support platform - Monitor chat conversations to ensure quality service is being provided to customers - Train and mentor a team of live chat agents to improve performance and customer satisfaction - Develop and implement strategies to increase efficiency and effectiveness of the live chat platform - Analyze data and metrics to make informed decisions regarding customer service improvements - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in live chat customer support

Requirements: - 7+ years of experience in a live chat customer support role - Adaptable and confident personality traits - Strong research and strategic planning skills - Excellent communication and interpersonal abilities - Proven track record of improving customer satisfaction metrics - Ability to work in a fast-paced environment and handle multiple priorities - Proficiency in customer service software and tools - Bachelor's degree in a related field is preferred

Benefits: - Paid Time Off (PTO) - Travel opportunities - Vision insurance

Working Environment: At Panda Retail Company, we prioritize building strong connections and treating colleagues like an extended family. The Live Chat Manager will be supported by a collaborative team that values open communication and teamwork.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.