Live Chat Manager

Job Description:

Bawan Company, located in Medina, SA, is currently seeking a part-time Live Chat Manager to join our team. The ideal candidate for this Mid-to-Senior Level position should have at least 6 years of experience in customer service roles, with a strong focus on live chat management.

Responsibilities: 1. Manage the live chat platform and ensure timely responses to customer inquiries. 2. Train and supervise a team of live chat representatives. 3. Analyze chat transcripts and provide feedback to team members for improvement. 4. Develop and implement live chat strategies to enhance customer satisfaction and increase sales. 5. Monitor chat performance metrics and report on key trends and findings. 6. Collaborate with other departments to ensure a seamless customer experience across all channels. 7. Handle escalated customer issues and resolve conflicts in a professional and efficient manner. 8. Stay up-to-date on industry trends and best practices in live chat management.

Requirements: 1. Proven experience in live chat management or customer service roles. 2. Energetic personality with a resourceful mindset. 3. Strong analysis skills to interpret chat data and make data-driven decisions. 4. People management skills to lead a team effectively. 5. Excellent communication skills, both written and verbal. 6. Ability to work in a fast-paced environment and multitask effectively. 7. Proficiency in chat platforms and CRM software. 8. Bachelor's degree in a relevant field is preferred.

Benefits: 1. Free accommodation for the duration of employment. 2. Paid sick leave to ensure the well-being of employees. 3. Relocation allowance for candidates moving to Medina, SA for the position.

Working Environment: At Bawan Company, we prioritize understanding and empathy in all interactions. The Live Chat Manager plays a crucial role in maintaining a positive and customer-centric environment.

Equal Opportunity Statement: Bawan Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage all qualified candidates to apply for this position.

Deadline to apply: 2024-06-26

If you meet the requirements and are excited about the opportunity to join our team as a Live Chat Manager, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team at Bawan Company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.