Live Chat Manager

As a Live Chat Manager at Saudi Aramco in Medina, SA, you will be responsible for overseeing the live chat function of the company's website, ensuring timely and accurate responses to customer inquiries and concerns. This is a part-time position at a mid-to-senior level, requiring at least 6 years of related experience.

Responsibilities: - Manage a team of live chat agents, ensuring they adhere to company standards and provide excellent customer service - Monitor live chat conversations to ensure quality and efficiency - Analyze data and reports to identify trends and areas for improvement - Develop and implement strategies to increase customer satisfaction and drive sales through live chat - Collaborate with other departments to streamline processes and improve overall customer experience - Train new agents and provide ongoing support and guidance to the team - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - Dedicated and independent individual who can work effectively in a fast-paced environment - Strong problem-solving skills and project management abilities - Excellent written and verbal communication skills - Proven experience managing a team, preferably in a customer service setting - Proficiency in live chat software and CRM systems - A bachelor's degree in business, communications, or a related field is preferred

Benefits: - Parental leave for both mothers and fathers - Comprehensive medical coverage - Relocation allowance for eligible candidates

Working Environment: Join Saudi Aramco, a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a diverse and talented team, making a meaningful impact on the business and the industry as a whole.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome candidates from all backgrounds and strive to create a fair and supportive workplace for everyone.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.