Live Chat Manager

Job Description:

Saud Consult is seeking a motivated and adaptable Live Chat Manager to join our team in Medina, SA. As a part-time position at the Associate Level, the Live Chat Manager will be responsible for overseeing and managing our live chat platform to provide exceptional customer service and support to our clients.

Responsibilities: - Manage and monitor the live chat platform to ensure timely and effective responses to customer inquiries. - Train and supervise a team of chat agents to maintain quality standards and maximize customer satisfaction. - Implement strategies to increase chat engagement and drive sales through the live chat channel. - Analyze chat data and performance metrics to identify trends and opportunities for improvement. - Collaborate with other departments to ensure seamless communication and alignment on customer support strategies. - Handle escalated customer issues and provide solutions in a timely and professional manner. - Stay up-to-date on industry trends and best practices in live chat management to continuously improve our processes.

Requirements: - Bachelor's degree in a related field preferred. - Minimum of 5 years of experience in a customer service or customer support role. - Strong interpersonal skills and the ability to effectively communicate with customers and team members. - Proficiency in chat management software and CRM platforms. - Experience with live chat analytics and reporting. - Strong organizational and time management skills. - Motivated and adaptable with a positive attitude and a willingness to learn. - Soft skills in persuasion and people management.

Benefits: - Retirement plan - Joining Bonus - Relocation allowance

Working Environment: At Saud Consult, we embrace creativity in a culture that values fresh ideas and inventive solutions. We believe in fostering a collaborative and inclusive work environment where employees can thrive and grow professionally.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Saud Consult is an equal opportunity employer and we welcome applications from all qualified individuals regardless of race, gender, age, religion, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.